Accessing the Client Portal on a web browser offers two convenient options: logging back in, requesting a new sign-in link via email, or utilizing your Google Account credentials.
Here’s what we’ll cover:
Requesting a sign-in link
Using Google Sign In
Tip: For easy access in the future, we recommend bookmarking your clinician’s Client Portal web page. If you prefer a more streamlined experience on your iPhone, consider downloading the SimplePractice Client Portal mobile app.
Requesting a sign-in link
To request a new sign-in link:
- Go to your clinician’s Client Portal.
- Click on “I’m an Existing Client.”
- Even if you’re logging in before your first appointment, select “I’m an Existing Client” if your clinician has granted you access to the Client Portal.
- Enter the email address associated with your Client Portal.
- Click on “Send Link.”
- If the email address matches the one on file, you’ll receive a confirmation message indicating that the link has been sent.
- Check your inbox for an email with the subject line “Sign in to your Client Portal.”
If you don’t find the email in your inbox, please check your Spam, Bulk Mail, and/or Updates folders. You can also refer to additional troubleshooting steps by clicking on “Try these tips.”
From the email, click on “Sign In.”
Using Google Sign In
If your Client Portal access is linked to a Gmail email address, you have the option to sign in directly using your Google Account credentials, eliminating the need to request a sign-in link via email.
Note: Google Sign-In is currently available only on the web version of the Client Portal and not on the app.
To use Google Sign In
- Visit your clinician’s Client Portal.
- Select “I’m an Existing Client.”
- Choose “Continue with Google.”
- Enter the email address and password associated with your Google Account.
When signing in with Google, your email address and public profile information will be shared with Google for identity authentication purposes. Rest assured that none of your personal data is shared with Google.
If you wish to revoke access to Client Portal Login from your Google Account, you can do so at any time. For detailed instructions, please consult Google’s Help Center guide: “Use your Google Account to sign in to other apps or services.”
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